1. Our customers are the focus of our activities. We aim to give them professional advice and offer them comprehensive services. We adhere to commitments made to our customers. We promote confidence-building measures to improve the quality of partnerships with our customers, to develop and secure a long-term business relationship.

2. We offer our customers products and services that fit their quality requirements and are priced fairly. We consider meeting these requirements and providing proof of a certified quality management system in accordance with EN ISO 9001:2000 to be an important prerequisite for our business success.

3. Based on a standardisation of our products, services and processes we continually improve customer satisfaction and the profitability of our company. Through continual optimisation of cost structures, error prevention, smooth handling and transparency in our processes we achieve an attractive price-performance ratio for our customers.

4. We set a high value on professional and social skills of our employees. For this reason we support advanced training in all areas as well as the concept of „life long learning“. We continually aim to promote cooperation by living our objectives, delivering training and constantly improving the exchange of information.

5. Every staff member contributes to the quality of our products and services through his or her work and thus carries co-responsibility. For this reason we promote the quality consciousness of our employees and commit everyone to fulfil given requirements. This secures the continuous improvement of the efficiency and quality of our performance.

Our leaders earn recognition through their actions. They do this in a task-oriented and not person-oriented way.

They develop and challenge colleagues leading them individually to highest performance levels. Doing so they set standards and objectives.

They measure success on the basis of results and let others measure them on the same basis. They foster collaboration within a positive working atmosphere.

They provide orientation, confidence and trust but also draw the consequences decisively when necessary.

They are aware that leadership behaviour is a constant balance between self-confidence and modesty, understanding and consequence, human closeness and distance.

They live the company guidelines of PROBAT to a special degree, as the effect of the leadership team on staff members, customers and the public is decisive for the economic and social success of PROBAT.