Service

Process consulting, condition assessment, retrofits and upgrades: Together we find the perfect solution for your long-term success.

We always take the time to work with you to analyze your exact needs and improve existing production processes. We want to give you the in-depth, process-oriented advice you need to find the perfect solution for your needs. Our 360-degree support covers all processes before purchase, during implementation and in operation. We provide the comprehensive advice that is essential for high-quality development, maintenance and maximum performance.

We keep an eye on your existing production processes, but also specialize in turnkey installations, providing end-to-end project management from site preparation to production start-up. Our team co-ordinates the installation of all equipment and manages sub-contractors to ensure seamless execution within the agreed timeframe. A dedicated service project manager oversees the entire process, working closely with the sales project manager to keep the project on track. We ensure that all systems are fully prepared and operational before production begins.

Our service management is a strategic approach with the overall objective of ensuring service value and quality. It is an effective combination of organizational tasks such as on-site coordination, spare parts recommendations and worldwide availability as well as activities designed to enable our customers to run their businesses successfully. Basically, the Service Project Management team accompany the customer from start to end and provide him with an all-round carefree package.

We provide round-the-clock support to ensure fast and efficient problem resolution, both remotely and on-site. Our flexible support plans, based on hourly support quotas, offer cost-effective solutions tailored to your needs. Using secure VPN access or TeamViewer, our first- and second-level support teams can access customer installations at any time. Most issues are resolved remotely through First-Level Support by immediate troubleshooting and problem solving. If an issue cannot be fully resolved remotely, through Second-Level Support we provide detailed step-by-step guidance to enable the customer to perform tasks such as replacing spare parts or recalibrating thermocouples. If needed, we recommend trusted local experts for further assistance. When on-site intervention is required, we dispatch a qualified service technician to the customer’s facility, while ensuring that necessary spare parts are available upon arrival, minimizing downtime.

If you are a new customer, you can contact our service team via the global service hubs listed below. With our 24/7 availability, remote diagnostics, and on-site intervention options, we help businesses minimize disruptions and maintain optimal operational efficiency.

At PROBAT, we believe in equipping our customers with the knowledge and tools they need to take control of their production processes. Our proactive risk management approach focuses on developing tailored emergency plans to ensure our customers are always prepared to minimize downtime and maintain efficiency.

Through hands-on training, we empower customers to take a proactive role in maintenance and troubleshooting, building confidence to deal with potential issues independently. By thinking ahead and having a well-structured emergency plan in place, customers gain the ability to respond quickly to any challenge that may arise.

PROBAT is more than just a service provider - we are a trusted partner in self-reliance. Our goal is to help our customers develop a solution-oriented mindset that enables them to maintain peak production performance. With the right training and preventive measures, they can, to a certain extent, help themselves to keep their plants running smoothly.

Retrofitting is not only a more economical alternative to purchasing new equipment, but also a strategic decision to remain competitive. We modernize and upgrade your existing machinery and equipment to improve performance, efficiency, productivity and availability.

The PROBAT Service Agreements are the basic framework we establish with our customers to define the terms and conditions of our service commitment. These agreements cover our full range of offerings, from consultancy to spare parts, general maintenance and telephone support. But having the right software maintenance strategy in place is also critical to the long-term security of a business and the satisfaction of our customers: Basic, Comfort, Premium and Complete are the names of the four different software maintenance packages offered by PROBAT - also known as Software Service Level Agreements - which proactively prevent production system downtime for customers worldwide. The services agreed for each service level ensure that the installed control software is modified and updated throughout the entire product life cycle in consultation with the customer. PROBAT experts regularly check the software, point out potential future problems and make the necessary adjustments. 

For the customer, Service Agreements provide a structured approach to budgeting while ensuring seamless access to pre-agreed services. In addition, they are essential to ensure smooth and safe operation with minimal downtime.