At the earliest possible date, we search for an:

ELEKTRONICS TECHNICIAN AS SERVICE MANAGER CUSTOMER SUPPORT (M/F/D)

for our organisational unit Service Customer Support (SCS).

Your tasks

• Telephonic and written acceptance of customer requests, disturbances and technical complaints
• Handling and follow-up of support processes
• Coordination of the processes and forwarding the resulting measures to the special departments
• Remote and on-site troubleshooting and support of troubleshooting concerning electrical and procedural disturbances on existing machines and plants
• Responsible for hotline support

Your profile:

• Completed vocational training as electronics technician (m/f/d) for industrial engineering, preferably with further training as a technician (m/f/d) or a comparable qualification
• Professional experience concerning commissioning/start-up and troubleshooting
• Technical affinity and understanding of PLC control systems
• Good written and spoken English
• Routine handling of MS Office
• Analytical, independent and structured way of working
• Commitment and communication skills during customer contacts
• Willingness to occasionally do business trips