Tailor-Made Service

With our machines and plants, we offer highest product quality with maximum service life. A regular service also reduces the overall costs. The PROBAT services offer you many other advantages:

MAXIMUM AVAILABILITY OF MACHINES AND PLANTS

  • Reduction of downtimes due to preventive and proactive maintenance measures
  • Quick support on site, due to shorter, guaranteed reaction times of our technicians and spare part suppliers
  • Best possible support due to increased availability of our experts, also outside normal working hours
  • Support for service planning through service management

BETTER PLANNING RELIABILITY

  • Reduction of expenses and better transparency due to overall cost approaches and quotas for maintenance work

INCREASED PRODUCTIVITY OF MACHINES AND PLANTS

  • Increase of productivity and efficiency through additional consulting and status monitoring
  • optimal maintenance strategy.
  • Particularly high safety through extended software and hardware services as well as additional trainings

STANDARD SERVICE OFFER

INDIVIDUAL SERVICE PACKAGES

PROACTIVE SERVICE

  • Regular realisation of preventive maintenance. The preventive maintenance comprises a mechanical as well as a safety-related functional check by technicians as per the standard maintenance procedure of PROBAT.
  • Minor repairs are directly done during the maintenance work. We recommend having corresponding spare parts in stock.
  • Sending of a detailed maintenance documentation after the maintenance.
  • Plausibility check of results and, if required, adaptation of the maintenance strategy for the time interval until the next maintenance.

REACTIVE SERVICE

  • Provision of a reactive service by PROBAT with guaranteed reaction times (on site times) depending on the severity of the disturbance to remedy mechanical and electrical disturbances, which are detected outside the annually done preventive maintenance.
  • The rendered service to remedy the disturbances are invoiced based on the time and material expenses at conditions that had been agreed upon previously.

REMOTE SERVICE

  • Via a safe connection from our VPN portal to the plants installed on site, our experts can connect to the corresponding machines and analyse the disturbances that have occurred. Ideally, these can be remedied online.
  • Thanks to the Remote Service, downtimes can be minimised and high costs caused by a troubleshooting on site can be avoided.

SERVICE DESK

  • The Service Desk is an online portal via which all support requests can be entered via a ticket.
  • In the Service Portal, the logged-in user has an overview of all support requests at all times. Furthermore, the handling status as well as all information concerning the ticket can be viewed centrally at one place.
  • Additionally to the support handling, the Service Desk offers a knowledge data base that helps to remedy disturbances without having to ask our experts.

24/7-Hotline

  • Our experts are available for you around the clock, for example to provide immediate help in case of sudden machine downtimes.
  • Different time zones do not play a role any longer.
  • Combined with the Remote Service, downtimes can be minimised here.

SUPPORT – HOURLY QUOTA

  • Fixed hourly quotas can be booked at better conditions; the higher the quota, the better the conditions.
  • When agreeing fixed hourly quotas, an uncomplicated support handling is possible.
  • The hourly quota is monitored and a regular status report is provided.
  • The costs are therefore completely transparent and plannable at the same time.

SPECIAL AND ADDITIONAL SERVICE

  • Evaluation of concrete requirement and feasibility for the definition of special and additional services, which are not included in our comprehensive service portfolio
  • Development of tailer-made solutions for every individual requirement.

CONTACT

Udo Schulte Lünzum
Executive Vice President Service
Phone :
+49  2822 912-413
Email

Jörg Jansen
Head of Service & After Sales
Phone:
+49 2822 912-217
Email

Meike Scheibe
Assembly Coordinator
Phone:
+49  2822 912-219
Email

Carsten Sieverding
Assembly Coordinator
Phone:
+49  2822 912-427
Email

Marcella Nigro
Commercial Support
Phone:
+49 2822 912-427

Wera Zimmermann
Commercial Support
Phone:
+49  2822 912-246
Email


SPARE PARTS

A quick and comprehensive spare part supply is the essential pre-condition for the maximum availability of your plant. We make sure that our original spare parts, manufactured with the highest precision, are at the right place at the right time. This is particularly guaranteed by our comprehensively equipped spare part stock, a global network of partner companies and our competent contact persons and service staff on site.

Dennis te Boekhorst
Technical Sales Spare Parts Team Leader
Phone:
+49  2822 912-314
Email

Jan Krothaus
Technical Sales Spare Parts
Phone:
+49  2822 912-395
Email

Willeke Harmsen
Technical Sales Spare Parts
Phone:
+49  2822 912-263
Email

Nicole Schmidt
Technical Sales Spare Parts
Phone:
+49  2822 912-256
Email

Annegret Weyers
Commercial Support Spare Parts
Phone:
+49  2822 912-378
Email


STATUS SURVEY OLD PLANTS / RETROFIT

It does not always have to be a completely new machine. Often it can be just as reasonable to check and maintain the existing plant components and to bring them to the newest state-of-the-art. If you wish, we can analyse the current condition of your plant and inform you which measures are required to make it “fit” again. For this purpose, our experts carefully check your machines and plants and recommend corresponding retrofit and supplement packages – always tailor-made for your particular requirements.

Also use our Retrofit Service and invest into the future of your machines – reliably, cost-effectively and practically approved. We will be happy to provide a consulting for you.

Jörg Jansen
Head of Service & After Sales
Phone:
+49 2822 912-217
Email

Hubert Jansen
Service Project Manager
Phone:
+49 2822 912-636
Email

Sascha Waehrisch
Service Project Manager
Phone:
+49 2822 912-633
Email

Dennis Landers
Service Project Manager
Phone:
+49 2822 912-285
Email

Marc Sonnenberg
Service Project Manager
Phone:
+49 2822 912-410
Email

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Support & Troubleshooting

Our quick service in case of a disturbance. The PROBAT experts also support you in case of downtimes or complete production standstills. In these cases, the quick provision of spare parts and repair services is most important as well as supporting you with a reliable technical service. We help you to minimise downtimes of your plant.

Monday to Friday: 7.30 a.m. – 5.00 p.m. (CET)

Ralf Pöss
Head of Customer Support
Phone: +49 2822 912-500
Email

Richard van Honk
Support & Troubleshooting
Electrical and Process Matters
Phone: +49 2822 912-419
Email

Dirk Trüpschuch
Support & Troubleshooting
Electrical and Process Matters
Phone: +49 2822 912-621
Email

Stefan Kniffka
Support & Troubleshooting
Mechanical Matters
Phone: +49 2822 912-381
Email